Refund policy

Returns & Refunds Policy

We want you to love your FILZI purchase. If it's not quite right, here's how returns work.

Your right to return

You can return most items within 14 days of delivery for a full refund.

To be eligible for a refund, items must be:

Unworn, unwashed, and undamaged.
In their original packaging, with all tags attached.
In a resaleable condition.

Caring for your return

Silk is a delicate, natural fibre and needs to be handled with care.

Please try items on with clean, dry hands, away from perfume, deodorant, makeup, or other products that could mark or scent the fabric.

If an item is returned showing signs of wear, marking, or scent, we may decline the return and be unable to give you a refund.

It is also a good idea to take a photo of the item before packaging up the return.

How to return an item

Email us at returns@filzi.co.uk within 14 days of delivery, quoting your order number.
We'll confirm your return and provide instructions for sending your item back to us.
Please make sure to fill out the returns slip provided in your parcel, citing a reason for your return.
Package the item securely and neatly in the original packaging, including the filled out returns slip.

Return shipping costs

As we are a small business, we are unfortunately not able to offer free returns and you are responsible for return postage costs, unless the item is faulty, damaged, or not as described.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your return, providing it satisfies our criteria, we will process your refund to your original payment method.
Refunds are issued within 14 days of receiving your returned item and we will email you to confirm once your refund has been processed.

Faulty or damaged items

If your item arrives faulty or damaged, please contact us at returns@filzi.co.uk within 14 days with photos of the issue. We'll offer a full refund or replacement, including return postage costs, at no expense to you.

Exchanges

We currently don't offer direct exchanges. Please return your item for a refund and place a new order for the size or item you'd prefer.